Cancellation, Returns and Exchanges
At Peonies & Bells, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products.
Order cancellation is permitted if we are informed within 24 hours after placing the order.
Personalized / custom made handkerchiefs
We do not accept returns on any personalized or monogrammed items in our store.
Defective / error in printing
Please contact us at firstname.lastname@example.org. To quicken the process, submit a photo of the defect/error to help us better understand the issue.
Blank handkerchiefs / non-customized items
If you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us at email@example.com within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number.
Once a return is authorized, if the product is defective, we will refund your payment. Otherwise, you will receive your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Peonies&Bells Phone Number
9828 A 44 AVE NW Edmonton Alberta, T6E5E5.